Last updated: 3 October 2026

Order Confirmation

All orders are confirmed upon payment (full or partial, depending on agreement).

Made-to-Order Products

As most Offbeat pieces are handcrafted and made-to-order, refunds are not applicable once production has started, except as described under Cancellation Window and Damaged or Defective Items.

Cancellation Window

Customers may request order cancellation within 18 hours of order confirmation for a full refund. After this window, cancellations are not guaranteed and any advance payment may be retained to cover materials and work already completed.

Custom Orders

Fully customized pieces (size, finish, design adjustments) are non-refundable and non-exchangeable.

Ready-Stock Items

Ready-stock (non-customized) items may be returned within 7 days of delivery if unused and in their original condition and packaging. Return shipping costs are borne by the customer unless the item is damaged or defective.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, please notify us within 48 hours of delivery with clear photos.

We will offer repair, replacement, or partial/full refund depending on the nature and extent of the damage. Any return shipping required for damaged or defective items will be covered by us. Please keep the original packaging until your claim is resolved.

Natural Material Disclaimer

As our products are made from natural materials, variations in color, grain, and texture are expected and are not considered defects.

Refund Processing

Approved refunds will be processed within 7–14 working days via the original payment method. Please allow additional time for your bank to reflect the amount.

How to Request a Cancellation or Refund

Contact us at offbea.t@outlook.com or 01101118875 (WhatsApp) with your order number, a short description of the issue, and photos where applicable.

Delivery & Shipping Fees

Delivery fees are non-refundable, unless the return is due to an error or defect from our side.

Inspection on Delivery

Customers are encouraged to inspect items upon delivery. Please note any visible damage on the delivery note before signing. Signing the delivery note confirms that the item was received in visibly good condition; this does not affect your right to report hidden damage or manufacturing defects within 48 hours of delivery.

Policy Updates

Offbeat may update this policy from time to time. The version published on our website at the time of your order will apply.